# Seller Information - Welcome to want jp store, a leading cross-border e-retailer of high-quality Japanese products located in Tokyo, Japan. We are a group company of Yahoo Japan. - We sell products that are officially distributed in Japan. Please note that the majority of product instructions are in Japanese and the voltage supported is 100v. Therefore, a voltage transformer or plug adapter will be required for most products in electronics category. - At want jp stores, we guarantee that all of our products are 100% authentic. - Please note that while some of our products may come with a manufacturer or brand warranty, it's important to be aware that these warranties typically apply only to domestic buyers in Japan, and may not be available to overseas buyers. - We strive to ship out your order within 48 hours, except on weekends. Your package will be delivered to you via secure Lazada Global Shipping within 1-2 weeks. - We kindly request that you record an unboxing video before opening your package for the first time. This will be useful in case you need to make a return or refund request to our Customer Support Team.
# Return and Refund Policy Please note that returns and refunds will not be accepted in the following cases. Additionally, if you request a return, the shipping fee will be charged to you. - No unboxing video was recorded. - If the size or color of item delivered is slightly different from what you expected. - If you open shrink package or remove a tag on the item. - If you placed a wrong order. - If the item box, instruction manual or accessories are damaged or lost. - If you used the item. - If the product performance or specifications do not meet your expectations. - Cosmetics are non-returnable regardless of the condition.